Complaint Procedure

The Calistoga Joint Unified School District takes all concerns and complaints seriously. The District values the concerns of our parents, staff, students and community. Complaints are respected and honored; there are no negative consequences for filing a complaint. No reprisals or retaliation shall be invoked against any student, parent or employee for processing, in good faith, a complaint, either on an informal or formal basis, or for participating in any way in these complaint procedures.

Every attempt is made to resolve complaints informally and at the lowest level possible. In the instances when that is not possible, a formal process is in place.

Michael DeFrancesco, Director of Educational Services and Human Resources, is responsible for receiving and investigating formal complaints. Please file all complaints, except where noted at:

District Office
Attn: Human Resources
1520 Lake Street
Calistoga, CA 94515

Below is the fillable CJUSD Complaint form and the Board Policies and Administrative Regulations associated with filing a formal complaint. 

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